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Misconduct Reporting Procedure

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When faced with misconduct what to do ?

When you suspect, with reasonable grounds, or have witnessed or evidence of any serious misconduct within or relating to the Trust Partners SG Pte Ltd, We expect you to report this in accordance with the steps outlined in the misconduct reporting procedure.

Misconduct includes, but is not limited to serious cases of the following:

Breaches of human rights principles

Breaches of Trust Partners business principles

Breaches of Trust Partners policies or procedures

Criminal offences

Failure to comply with obligations imposed by law or regulation

Personal misconduct or disrespectful behaviour

Health and safety failures

Contact details

Speak up confidential at admin@trustpartners.sg;

Please leave your contact details, Name and Phone number for us to get back to you in assisting further or enforce further actions based on the reported Misconduct.

Contact Details

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    terms & conditions & privacy policy
    FREQUENTLY ASKED QUESTIONS?

    For Employers

    Can I hire a maid in Singapore?

    If you are a Singapore Citizen or hold a Singapore PR, you are eligible to hire a maid. For foreigners who wish to hire domestic help, they will have to provide proof of their valid employment pass.

    Is it possible to know the work history of the caretakers?

    There are two ways to check the employment history of caretakers.

    1. Log onto WP online, choose the enquire option and select the “FW/FDW Employment History”
    2. You can enquire about your specific caretaker through an employment agency.

    Can an unemployed person hire a maid?

    You can still hire a maid in Singapore in spite of being unemployed if you have a fixed deposit of at least SG$50,000 in your bank account before you initiate the work permit application.

    How long does it take for the Work Permit to get approved?

    Below are the steps to get the Work Permit for your maid.

    1. Application
      You have to submit the application to the MOM with all the necessary documents on behalf of your maid.
    2. Processing & Approval
      The MOM takes around 7 days for the processing of an application. You’ll be notified if the Work Permit is accepted or rejected.
    3. Appeal
      If the Work Permit application is rejected, you can go for an Appeal. It can take around 14 days for your appeal to be accepted and verified for the approval of the Work Permit.

    For Employees

    What is the minimum wage I can get being a maid?

    The Ministry of Manpower (MOM) has not made a certain amount as minimum wage, instead, they prefer the market demand to determine the salary of the maid.

    Is this a licensed MOM maid agency?

    Yes, we are licensed under the Ministry of Manpower with Employment Agency Licence Number 22C0912. You can check it on the MOM official website.

    Will I have a copy of the employment contract?

    According to the law, the employee and the employer must be given a copy of the signed employment contract. So you will be provided with a copy of the contract in a language that you understand.

    Do first-timers have to pay for the Settling in Programme(SIP)?

    No, your employer will cover the expense of Settling in Programme. The SIP for first-time domestic workers starts within 3 days of the completion of Stay Home Notice(SHN) excluding Sunday and Public holidays. This is a one-day programme for inexperienced maids, only after which you will be able to start working for your employer.

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