Customer service assistant
Draft accurate replies to customer emails and chats from your own policies and order data.
The problem
Customers ask the same questions about orders, deliveries, bookings and policies. The answers exist in your systems and documents, but staff spend hours finding them and writing replies.
How AI helps
An assistant drafts replies using your knowledge base and order status, shows where each answer came from, and routes complex or sensitive cases to the right person. Staff approve drafts before they go out, at least at first.
What you'll need
- Your FAQs, policies and past replies
- Read access to order or booking status
- A support lead to review quality
How success is measured
- First response time
- Replies sent with no edits
- Customer satisfaction scores
Guardrails
- Human approval for refunds, complaints and legal topics
- Answers only from approved sources
- A clear hand-off to a person
Other use cases
- Document processingRead invoices, delivery orders and forms, and turn them into clean data in your systems.Read the use case
- Knowledge searchLet staff ask questions in plain language across policies, manuals and past work.Read the use case
- Proposal and tender draftingProduce first drafts of proposals, tenders and questionnaires from your best past work.Read the use case
- Demand forecastingForecast demand and stock needs from sales history, seasons and events.Read the use case
- Reporting and meeting automationTurn meetings and raw data into summaries, action lists and weekly reports.Read the use case
Not sure which seats you need?
The fit check takes about two minutes and suggests a starting bench, with reasons.