Knowledge search
Let staff ask questions in plain language across policies, manuals and past work.
The problem
Know-how sits in shared drives, email threads and people's heads. New staff ask the same questions, and experienced staff lose time answering them.
How AI helps
A secure search assistant reads your approved documents and answers questions with links to the source, respecting who is allowed to see what.
What you'll need
- The document sources to include
- Access rules for who can see what
- A content owner for each area
How success is measured
- Time to find an answer
- Questions answered without escalation
- Weekly active users
Guardrails
- Answers link to the source document
- Existing access permissions are respected
- Out-of-date documents are flagged for review
Other use cases
- Document processingRead invoices, delivery orders and forms, and turn them into clean data in your systems.Read the use case
- Customer service assistantDraft accurate replies to customer emails and chats from your own policies and order data.Read the use case
- Proposal and tender draftingProduce first drafts of proposals, tenders and questionnaires from your best past work.Read the use case
- Demand forecastingForecast demand and stock needs from sales history, seasons and events.Read the use case
- Reporting and meeting automationTurn meetings and raw data into summaries, action lists and weekly reports.Read the use case
Not sure which seats you need?
The fit check takes about two minutes and suggests a starting bench, with reasons.